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Service AlertsTemporary Bus Stop Relocation - ART 51 & 72: Effective Mon, Apr 20, 2026, bus stop 6000530 (Fairfax Dr, WB @ N Utah St, FS), WB to Virginia Hospital Center & NB to Williamsburg Blvd & N Glebe Rd, will be temporarily closed due to construction. Please use stop 6000531 at Ballston Bus Bay K, near Fairfax Dr and N Taylor St. View all ART Alerts

Service AlertsTemporary Bus Stop Relocation - ART 75: Effective Monday, April 20, 2026, bus stop 6000228 (S Carlin Springs Rd, NB @ 5th Rd S, NS), to Virginia Square, will be temporarily relocated to the intersection of S Carlin Springs Rd & 6th Rd, due to construction for approximately 5 months. Thank you for riding ART! View all ART Alerts

Contact STAR

Telephone

Note: A new phone number for the STAR Customer Call Center started being used on Monday, June 1. The new phone number is 703-228-1900.

STAR Business and scheduling office (Call Center): 703-228-1900 (TDD: 711)

  • Press “1” for reservation, cancellations, and trip information.
  • Press “2” for administration dept.

TDD (Virginia Relay Center): 711

E-mail: STAR@arlingtonstar.com

Web: www.ArlingtonSTAR.com

Mailing Address

Arlington County Department of Environmental Services
STAR Project Manager
2100 Clarendon Blvd., Suite 900
Arlington, VA 22201

STAR Service Comments

If you would like to file a complaint with STAR due to unsatisfactory service, please fill out the service form or call the STAR Call Center at 703-228-1900 Monday thru Friday between 8:30 am and 5:30 pm. If the STAR Call Center is closed, please leave a message to be retrieved the next business day. STAR Service Comments Form.

To Purchase STAR Fare Coupons

Call 703-228-RIDE (703-228-7433, TDD: 711), purchase online at CommuterDirect.com, or visit The Commuter Store.

STAR Quick Links