STAR
STAR is the complimentary paratransit component of Arlington Transit (ART), Arlington's fixed route bus service, and serves Arlington residents who have difficulty using ART due to a temporary or permanent disability. In addition to the federal requirement of providing complimentary paratransit service within ART's service area, STAR also provides additional complimentary paratransit service to areas served by Metrobus, Metrorail, and MetroAccess. STAR riders share trips if they are generally traveling in the same direction at the same time. Trips are scheduled, with a few exceptions, without regard to the purpose of the trip. All rides are arranged in advance through the STAR Call Center, or through STAR on the Web. STAR riders must preplan activities and schedule STAR trips in advance as same day service is generally not available.
Want to learn more about STAR? Download the complete STAR Rider Guide now:
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Where Can I Ride STAR?
STAR rides are provided on a curb-to-curb basis. Drivers park in front of the address and assist riders into and out of the vehicle.
You can ride for any trip purpose you want, anywhere that public transit is available. All pickup and destination addresses must be within 3/4 mile of a transit route, and all daily trip plans on STAR must begin or end in Arlington.
If you need a ride that STAR cannot accommodate, please call MetroAccess at 301-562-5360.
When Can I Ride STAR?
STAR rides are available 5:30am–midnight, seven days a week. Be sure to schedule your trips in advance, as same-day service is generally not available.
The STAR Office and Call Center are closed on the following federal holidays. Standing order rides are not provided on these days – so call in advance to request a trip for a holiday or day after a holiday:
- New Years Day
- Martin Luther King Jr. Day
- Presidents Day
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Thanksgiving Friday
- Christmas Day
Service may also be affected by severe weather that causes hazardous road conditions.